Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. *conditions apply see below

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, You’ll also need the receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Products with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.

If your return is accepted, we’ll send you return shipping information, including instructions on how and where to send your package.
Please note Primrose-Boutique cannot pay for any postage on returned items if you decide that you no longer require the items. This is how we can keep our costs competitive and offer free shipping when purchasing from us. 

Items sent back to us without first requesting a return cannot be accepted.

You can always contact us for any return questions at support@primrose-boutique.com


Product Concerns

Your safety is our priority. Follow usage instructions and safety precautions provided. Discontinue use if discomfort occurs and contact us at support@primrose-boutique.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed, please contact us at

support@primrose-boutique.com

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item to us. Shipping costs are non-refundable. Please note, for international orders shipping can be more costly. 

We suggest using a trackable shipping service to ensure that we receive your returned item. We cannot release a full refund until we have a tracking number, this will ensure a guarantee for us and also tracked return's back to our address. 


Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned, custom products (such as special orders or personalised items), and personal care goods (such as beauty products) . Items used, worn, or damaged through use or misuse are not eligible for a refund

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

     

    *Refunds - Timeframe

    1. If there are distinct quality problems with our products, for example, loose or split seam and undone hem, cut or loose elastic band, loose or worn fastenings and so on. Any electrical items which have a defect or signs of damage to the product, Primrose-Boutique apologise for this and make an active effort to tackle it. We will give you a brand new replacement with free delivery or a full refund, you don’t need to send the item/s back.
    2. If the return is done based on personal reasons, our company will introduce a two step solution for this.
    • We will give you a full refund back, you will need to pay for the return of the shipping cost. Which in most cases will be sent back to our distribution centre, which is usually oversea's. 
    • The other option we can give a partial refund (10-20% of the payment), and you can keep the item/s 
    1. Defective products placed during clearance sales or promotional discounts are eligible for a refund.

    Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund request. If your return is approved, we will process the refund, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your card issuer's policies. If your account have changed during the time, you are suggested to inform us as early as possible.

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. number. 

    If more than 15 business days have passed since we’ve approved your return, please contact us at support@primrose-boutique.com